Experience
Over 20 years of experience divided between 11 years of technical experience and 10 years of business experience.
Webestica
Full-Stack Developer
1
Full-Stack Developer
From January 2025 till Present
- Define technical roadmaps and architectural visions that align engineering efforts with long-term business goals.
- Architect cross-service integrations and communication patterns to ensure system-wide reliability and observability.
- Establish engineering standards and "clean code" frameworks to maintain high quality and technical consistency.
- Mentor engineering talent by identifying skill gaps and fostering a culture of continuous technical growth.
- Act as a technical liaison between product and executive stakeholders to manage debt and negotiate delivery.
2
Senior Backend Developer
From July 2022 till December 2024
- Design and implement scalable, high-availability microservices and distributed systems that handle high traffic loads.
- Lead the selection of tech stacks, database schemas, and third-party integrations to meet long-term business goals.
- Conduct deep-dive performance tuning and profiling to reduce latency and optimize resource utilization across the stack.
- Conduct code reviews and provide technical guidance to junior and mid-level developers to foster a culture of excellence.
- Implement robust security protocols, data encryption, and authentication flows (OAuth2, JWT) to protect sensitive user data.
- Oversee CI/CD pipelines and containerization strategies to streamline deployment and infrastructure management.
3
Backend Developer
From August 2020 till June 2022
- Build and maintain server-side logic to support new product features.
- Develop and document RESTful or GraphQL APIs to ensure seamless communication between the front-end and the database.
- Write and optimize basic SQL or NoSQL queries to ensure data integrity and efficient retrieval.
- Identify, troubleshoot, and patch technical debt and software bottlenecks in a timely manner.
- Write clean, testable code and participate in peer code reviews to learn best practices and maintain standards.
- Implement unit and integration tests to ensure software reliability and prevent regressions.
From August 2020 till
Present
Remotely
Staff
Infinity Soft Systems
Senior Frontend Developer
1
Senior Frontend Developer
From January 2019 till July 2020
- Lead the development of scalable frontend architectures, state management and complex data flows effectively.
- Developing company website using client-side languages, frameworks, libraries, modules, bundlers and compilers.
- Implement advanced techniques such as code-splitting, lazy loading, and SSR/SSG to achieve leading Core Web Vitals.
- Establish best practices for TypeScript usage, automated testing (Jest, Cypress), and CI/CD integration for the frontend stack.
- Integrate frontend interfaces with backend RESTful or GraphQL APIs to display dynamic data reviewing complex pull requests.
- Partner with designers to build and document a centralized, accessible Design System that ensures visual consistency across all products, ensure brand consistency, and maximize website performance.
2
Frontend Developer
From February 2017 till December 2018
- Transforming UI/UX designs to attractive user interface features with valid, clean, and maintainable code.
- Build and maintain reusable, responsive UI components using [e.g., React/Vue/Angular] based on provided design mockups.
- Ensure seamless user experiences across various devices, screen sizes and fix all cross-browser compatibility issues.
- Test and debug web applications to ensure consistent performance and appearance across major browsers and devices.
- Write semantic, clean HTML/CSS that adheres to accessibility (WCAG) guidelines and modern performance best practices.
- Implementing on-page and off-page SEO techniques to improve search engine rankings and increase organic traffic.
3
UI/UX Designer
From September 2015 till January 2017
- Design intuitive, aesthetically pleasing interfaces that align with brand identity while prioritizing clarity and ease of use.
- Create low-fidelity wireframes and high-fidelity interactive prototypes to visualize user flows and sitemaps.
- Analyze user behavior data and conduct user interviews to identify friction points and propose UI improvements.
- Analyze business goals, products objectives, product requirements documents, competitive products and brand direction.
- Organize content and navigation systems to ensure users can find information quickly and complete tasks with minimal friction.
From September 2015
till July 2020
On Site
Outsource
National Bank of Egypt
Partnerships Supervisor
1
Partnerships Supervisor
From July 2013 till August 2015
- Increasing NBE business acquisition revenue by 22%.
- Decreasing the key accounts turnover by 60%.
- Contributing to the foundation and development of NBE Mobile Payment apps and NBE Loyalty Program.
- Collaborating in the creation and activation of 10+ Marketing campaigns.
- Enrolling 40+ Corporate payroll accounts in different industries.
- Enrolling 200+ POS accounts and installing over 4000 POS machines.
- Enrolling 70+ ATM accounts and installing over 150 ATM machines.
- Enrolling 200+ Loyalty program account and 40+ E-Commerce accounts.
- Managing 50+ key accounts and retaining 20+ key accounts.
2
Partnerships Team Leader
From January 2011 till June 2013
- Leading teams of procurement specialists to manage complex procurements from conception to completion.
- Maintaining an inventory of available materials as well as potential suppliers for future purchases.
- Negotiating prices and terms of agreements with suppliers on behalf of an organization.
- Conducting market research to identify potential suppliers who could meet an organization needs.
- Reviewing bids from suppliers to ensure that they conform to specifications and are complete.
- Working with internal departments to develop budgets and plans for projects involving large capital expenditures.
- Coordinating with legal counsel to ensure that contracts adhere to all legal requirements.
- Coordinating with shipping companies to arrange pick up of purchased goods or delivery of purchased items.
- Communicating with vendors to ensure that orders are processed accurately and on time.
From January 2011 till
August 2015
On Site
Staff
EVA Pharma
Compensation & Benefits Senior Specialist
1
Compensation & Benefits Senior Specialist
From January 2010 till December 2010
- Lead annual participation in salary surveys and conduct deep-dive market analysis to ensure compensation bands remain competitive within the industry.
- Develop and refine comprehensive benefits packages, including health insurance, retirement plans, and equity programs to enhance employee retention.
- Design and maintain the organization’s grading system and pay structures, ensuring internal equity and external competitiveness across all group entities.
- Optimize variable pay programs, including annual bonuses, sales commissions, and performance-based spot awards.
- Ensure all compensation and benefits programs adhere to local labor laws, including classifications, tax regulations, and reporting requirements.
- Manage C&B data within the Human Resources Information System (HRIS), leveraging analytics to provide leadership with insights on turnover costs and budget utilization.
- Create and deliver clear communication strategies to help employees understand the full value of their "Total Rewards" and navigate their benefits options.
2
Compensation & Benefits Specialist
From February 2008 till December 2009
- Design compensation packages based on business goals and strategy.
- Create and analyze job descriptions evaluations and classifications.
- Conduct salary and labor market research to define benchmarks.
- Assess employees needs by conducting organizational surveys.
- Keep abreast with new trend and best practice in the filed.
- Conduct periodic audits, prepare and present reports.
- Ensure that compensation practices are in compliance with current laws and regulations.
- Create a consistent compensation guideline that matches our work and organizational culture.
From February 2008 till
December 2010
On Site
Staff
Orange Telecom
First Class Customer Service Agent
- Deliver seamless, high-quality assistance across multiple platforms, including inbound voice calls, live chat, and social media, ensuring a consistent brand voice.
- Diagnose and resolve complex mobile connectivity, data configuration, and digital service issues through methodical step-by-step guidance.
- Identify opportunities to reduce churn by offering tailored loyalty programs and recommending value-added services or data bundles that fit the customer's usage patterns.
- Manage high-pressure escalations with empathy and professional de-escalation techniques, aiming for First Call Resolution to maintain high Net Promoter Scores.
- Provide accurate explanations of detailed invoices, roaming charges, and credit limits, while efficiently processing plan migrations and service activations.
- Adhere strictly to telecommunications regulations and company privacy policies to ensure the security of sensitive customer data and financial transactions.
From March 2007 till
January 2008
On Site
Staff
Exceed
Tele-Sales Agent
- Execute high-volume outbound calls to prospective customers to pitch products/services and convert cold or warm leads into successful sales.
- Conduct thorough discovery conversations to understand customer pain points and provide tailored solutions that align with their specific requirements.
- Maintain an organized CRM database by accurately logging call outcomes, updating customer contact information, and scheduling timely follow-ups.
- Utilize persuasive communication techniques to professionally address customer concerns, clarify product benefits, and navigate common sales rejections.
- Consistently meet or exceed monthly and quarterly sales KPIs, including call volume, conversion rates, and total revenue generated.
- Maintain an in-depth, up-to-date knowledge of all product features, pricing structures, and promotional offers to provide clear and accurate information to clients.
From April 2005 till
February 2007
On Site
Outsource